糖心volg

Terms and Conditions for the use of the 糖心volg services 

PLEASE READ THESE TERMS CAREFULLY

1. ABOUT THESE TERMS & CONDITIONS
2. These Terms & Conditions (the 鈥�Terms鈥�) govern the use of any electric vehicle charging stations (each a 鈥�Charging Station鈥�) operated by 糖心volg.ie Ltd (in the United Kingdom) and 糖心volg Charging Limited (in the Republic of Ireland) (the 鈥�Charging Network鈥�), which may be accessed via the 糖心volg App (the 鈥�App鈥�) or the 糖心volg website at www.weev.ie (the 鈥�Website鈥�), or on a 鈥減ay-as-you-use basis鈥�, together (the 鈥�Services鈥�).
3. Any reference to 鈥溙切膙olg鈥� in these Terms shall also be interpreted to include reference to 糖心volg鈥檚 business partners that are authorised to operate any parts of the Services on behalf of 糖心volg (including but not limited to billing service providers and customer service providers). Any reference to the Services shall also be deemed to include services provided in collaboration with authorised third-party mobility companies that facilitate roaming arrangements. 
4. These Terms apply to both:

i)               Customers who have registered for a 糖心volg account via the App or the Website (a 鈥�糖心volg Account鈥�) and who pay for the use of the Services via that 糖心volg Account (each a 鈥�糖心volg Member鈥�); and

ii)              Customers who access and use the Services on a 鈥減ay-as-you-use鈥� basis (Tap-and-go Customers)鈥�

1. These Terms apply to the Services and all actions forming part of the Services, including, without limitation, the ordering of charging cards and the initiation of charging sessions.  By:

i)                     registering for a 糖心volg account

ii)                   accepting these Terms; and/or

iii)                 by using the Services or any part of the Charging Network,

you are entering into a legally binding contract with 糖心volg (the 鈥�Contract鈥�) which incorporates these Terms.   If you are a Tap-and-go Customer, each time you use the Services you are entering into a new Contract with 糖心volg which incorporates these Terms.

If you do not agree with these Terms, you should not register for a 糖心volg Account or use the Services or any Charging Station.

1. To register for a 糖心volg account, you will be required to provide your email address and a chosen password. You must take due care to protect this password against misuse by others and promptly notify 糖心volg about any suspected misuse. You are responsible for keeping the password secure.
2. USING THE SERVICES
3. You shall use the Charging Station correctly and in accordance with the provided instructions.  

b.      糖心volg may offer the ordering of a charging card for use within the 糖心volg Charging Network (A 鈥�Charging Card鈥�) via the App or via the Website.  The price for the Charging Card and associated payment formalities and delivery times will be as shown on the App / Website.

1. Subject to availability of the Services, you can start the charging process at a Charging Station by using the App or a Charging Card, contactless payment, or by scanning a QR code available at the Charging Station (if available).
2. You shall not use any Charging Station that shows any error message, which has any visible defect or damage, or which is not shown on the App as being available for use.
3. It is your responsibility to ensure that the vehicle to be charged at a Charging Station, as well as any accessories or tools provided by you (such as power converters, adapters, or cables), are:

i)                     compatible and suitable for use with the Charging Station,

ii)                    fit for their purpose; and

iii)                  used in accordance with applicable law.

糖心volg shall have no liability for any loss or damage to any vehicle, accessory or tool which arises as a result of you having failed to so comply.

f.        Charging stations must be used to charge electric vehicles only and for no other purpose whatsoever.  糖心volg reserves the right to refuse access to the 糖心volg Charging Network to any person who, at 糖心volg鈥檚 discretion, has or may use a Charging Station in a manner which it deems to be abusive, illegal, fraudulent or a nuisance.

g.       You shall not interfere or tamper with any Charging Station.

1. Charging Stations may be located within carparks, land, or property (each a 鈥淧arking Location鈥�) which are owned or operated by a third party. Therefore, in addition to these Terms, you may also be subject to the specific terms and conditions for parking which apply at the Parking Location, including the requirement to pay a separate parking charge whilst using any Charging Station.  Unless otherwise stated on the relevant Charging Station, our Charges (as defined below) do not include any parking charges which may apply at the Parking Location.
2. You are responsible for familiarising yourself, and complying, with any specific terms and conditions for parking which apply at the Parking Location and 糖心volg, shall have no liability to you in respect of your use of the Parking Location.
3. If there is a problem with any aspect of the Services, please contact us and tell us as soon as possible and allow us a reasonable opportunity to repair the problem.
4. If you have any questions or complaints about the Services, please contact us by submitting a form on our website (/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222.  
5. CHARGES AND PAYMENT
6. Our charges for the use of the Charging Station (our 鈥�Charges鈥�) are inclusive of VAT and are indicated on the Charging Station, on our App, or on the Website. Charges are exclusive of any parking charges which are imposed by the owner or operator of the Parking Location.
7. 糖心volg Members are entitled to different charging rates; therefore, different Charges may apply for 糖心volg Members than for Tap-and-go Customers.
8. Charges will be displayed as fees per kWh of consumed energy. Overstay fees may also be payable and will be displayed on the website /our-network/driver-resources/our-tariffs.
9. The payment function of the App, as well as any Charging Card, shall each operate only within the 糖心volg Charging Network and that of any roaming partner.
10. Services may be used on a Pre-Pay or Tap-and-Go basis as follows:

i)                     糖心volg Members will be asked to register a payment card on their 糖心volg Account for payment of the Charges. All major debit and credit cards may be registered. It is the responsibility of the 糖心volg Member to ensure that any payment card which is registered for use is valid, has a sufficient credit balance and is not blocked.  糖心volg reserves the right to suspend or withdraw access to the Services if payment of the relevant Charges using the registered payment card is unsuccessful.  In such circumstances 糖心volg has the right to seek payment of the Charges from the 糖心volg Member by other means.

ii)                   Tap-and-go Customers will be required to pre-authorise a maximum pre-authorisation payment as set out on the pricing page available on the 糖心volg website /our-network/driver-resources/our-tariffs, with the difference in the Charges actually incurred and the pre-authorisation payment returned to the relevant Tap-and-Go Customer within 24 hours of their use of the Services. 糖心volg reserves the right to suspend or withdraw the Services if authorisation is not provided on request.

1. If you are a commercial or business customer, separate payment terms may apply.
2. SERVICE AVAILABILITY
3. 糖心volg will make every effort to make the Services available.  However, there may be occasions they are unavailable or subject to delay.  糖心volg will act with reasonable care in compiling and showing information regarding the availability of Charging Stations on the App and/or the Website.  However, we do not guarantee that the information contained on the App and/or Website relating to the Charging Network is correct or up to date.
4. 糖心volg are not responsible for unavailability of the Services or delays outside of 糖心volg鈥檚 control. Such an event outside of 糖心volg鈥檚 control might include strike action, change in law, war, sabotage, failure or delay in delivery, irregularities in the supply of electricity, telephone connections or other traffic and communications connections and transportation, strike, boycott, pandemic, epidemic or other similar circumstances beyond the control of 糖心volg.  If the supply of the Services is delayed or if the Services are unavailable due to an event outside of 糖心volg鈥檚 control, then 糖心volg will take steps to minimise the effect of the delay or lack of availability.  Provided 糖心volg does this, we will not be liable for delays caused by the event.
5. SUSPENSION OF SERVICES
6. 糖心volg may suspend the provision of all or part of the Services to:

i)                     deal with technical problems or make minor technical changes including safety related issues;

ii)                   update the Services to reflect changes in relevant laws and regulatory requirements;

iii)                 make changes to the Services as requested by you or notified by us to you;

iv)                 carry out improvement works in relation to the Services; or

v)                   where we have otherwise reserved the right to do so in accordance with these Terms.

1. We will notify you in advance, via the App, the Website or the 糖心volg social media channels,  to tell you about any suspension of the Services unless the problem is urgent or an emergency.  
2. We may also suspend provision of the Services to you with immediate effect if you do not pay the Charges or any part of them when you are supposed to.   We will not charge you for the Services during any period of suspension.
3. LOSS OR THEFT OF CHARGING CARD OR UNAUTHORISED ACCOUNT ACCESS.
4. You must notify 糖心volg immediately by submitting a form on our website (/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222 if you believe that your 糖心volg Account or the Charging Card has been used by an unauthorized person or in an unauthorized manner.
5. You must notify 糖心volg immediately by submitting a form on our website (/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222  in the event of the loss or theft of your Charging Card or any mobile phone on which the App has been installed.  Failure to do so may mean that you remain liable to us for any Charges incurred for Services accessed using the relevant Charging Card or App.
6. Upon receipt by 糖心volg of notification that any Charging Card has been lost or stolen, 糖心volg will block the Charging Card.  It is not possible to reactivate a blocked Charging Card, therefore, you will be required to order a new Charging Card, even if the original Charging Card is subsequently found.
7. OUR LIABILITY TO YOU
8. 糖心volg will provide the Services to you with reasonable care and skill. 
9. If any part of the Services are not carried out with reasonable care and skill, you can ask us to repeat the relevant part of the Services or to fix it or to refund you for the relevant part of the Services.
10. If there is a problem with the Services, please contact us as soon as possible by submitting a form on our website (/get-in-touch), by emailing us at hello@weev.ie or support@weev.ie or by contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 2222.
11. 糖心volg are responsible for losses you suffer caused by us breaking the Contract unless the loss is:

i)                     Unforeseeable: loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both 糖心volg and you knew it might happen.

ii)                   Caused by a delaying event outside our control: if we have taken the steps set out in the section 4 (b), 糖心volg shall not be responsible for delays outside our control.

iii)                 Avoidable: something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

iv)                 A business loss: if you use the Services for any commercial, business or trade purpose 糖心volg shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1. If you are a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these terms will affect these legal rights.

f.        Except as set out in this section 7, 糖心volg gives no warranties and makes no representations in relation to the Services, and all warranties and conditions whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

1. YOUR RIGHTS TO CANCEL YOUR WEEV ACCOUNT  
2. You may cancel your 糖心volg Account at any time on the Website, via the App or by contacting support@weev.ie .  On receipt of your cancellation request, 糖心volg will process your request and bill you for any outstanding sums due.
3.  Please note - If you have a Charging Card which is linked to your 糖心volg Account, then this may continue to function whilst 糖心volg processes the cancellation request. If you continue to use your Charging Card after deletion of your 糖心volg Account, you will remain liable to 糖心volg for any Charges you incur in relation to such use.
4. Upon cancellation of your 糖心volg Account, you may continue to use and access the Services as a Tap-and-go Customer. However, you will no longer have access to any preferential charging rates which apply to 糖心volg Members therefore, the Charges which you pay may be higher.
5. On cancellation of your 糖心volg Account, your data will be deleted in accordance with our data retention policy.  However, please note that we may be required to retain some of your information to comply with applicable law.  Please refer to our Privacy Notice for further information.
6. OUR RIGHTS TO CANCEL YOUR WEEV ACCOUNT / RESTRICT ACCESS TO THE SERVICES
7. If you act in breach of these Terms, 糖心volg may provide you with a notification of such breach.  If, after receipt of such notification of breach, you continue to breach these Terms, 糖心volg may terminate your 糖心volg Account and/or restrict access to the Services. 糖心volg may also bring a claim against you for any compensation that may be due to 糖心volg because of your breach of the Terms.
8. Termination of the 糖心volg Account and/or restriction of your access to the Services does not affect any existing claims or events giving rise to a claim with respect to the Service that have commenced or occurred prior to such termination.
9. CHANGES TO THE SERVICES OR THESE TERMS
10. From time to time, 糖心volg may make changes to the Services or these Terms (including updating the App or the Website) to:

i)          reflect changes in law;

ii)         make minor technical adjustments and improvements e.g. to improve performance, enhance functionality, reflect changes to any operating system or address any security issues.

In such circumstances, 糖心volg may ask you to update the App.  If you choose not to install such updates to the App or if you opt out of automatic updates, you may not be able to continue using the App and/or the Services.

1. Where we intend to make any other, more significant changes to the Services or these Terms then we will notify you in advance and, in the case of 糖心volg Members, give you the opportunity to cancel your 糖心volg Account before the changes come in effect. In such circumstances, we will refund to you any sums you have paid in advance for the Services.  
2. HOW WE MAY USE YOUR PERSONAL INFORMATION

a.         糖心volg will use the personal information you provide to us, including any data which is generated from the use of the Services, in accordance with and for the reasons set out in our Privacy Policy /privacy-policy . It is important that you read this information.

b.      Any usage data or other information which may generated from the use of the Services, including the Charging Stations, shall at all times be the property of 糖心volg.

1. GENERAL TERMS
2. You are not allowed to transfer your rights under these Terms to anyone without our prior written consent. 糖心volg may transfer its rights under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
3. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid, or unenforceable, the legality, validity, and enforceability of any other provision of these Terms will not be affected.
4. If you breach these Terms and 糖心volg takes no action, 糖心volg will still be entitled to use its rights and remedies in any other situation where you breach these Terms.
5. If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing by 糖心volg.
6. All intellectual property rights in the Service (including the App and/or website) throughout the world belong to us (or our licensors) and are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service, or any other Intellectual Property Rights owned by 糖心volg, other than the right to use them in accordance with these Terms.
7. Promotional rates for the Service may from time to time be displayed on the App and/or website. All promotions are subject to change and can be withdrawn/amended at any time.

g.       If you are a business customer, you and 糖心volg both agree that these Terms, along with the terms of any business agreement between you and 糖心volg, shall constitute the entire agreement between you and 糖心volg in relation to your use of the Services. You acknowledge that you have not entered into these Terms in reliance on any representation or warranty that is not expressly set out in these Terms and that you will have no claim for innocent or negligent misrepresentation because of any statement in these Terms.

1. DISPUTES

a.      Our Customer Service Team: Get in touch by submitting a form on our website (/get-in-touch), by emailing us at support@weev.ie or contacting us via our 24/7 support line in UK 0800 0773 098 or ROI +353 01 968 will do their best to resolve any problems you may have.

b.      If you are a consumer, the laws of Northern Ireland apply to these Terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Northern Ireland. This means that you can choose whether to bring a claim in the courts of Northern Ireland or in the courts of another part of the UK or republic of Ireland in which you live.

c.      If you are a business customer, these Terms and any dispute or claim arising out of, or in connection with them, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of Northern Ireland. You and 糖心volg both irrevocably agree that the courts of Northern Ireland will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms, their subject matter or formation (including non-contractual disputes or claims).

1. CONTACT US

If you have any questions or concerns regarding the Service or any of these Terms, please contact us at support@weev.ie.

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 糖心volg Promotion T&C

1. Night Rate

Terms & Conditions
The promotion runs from 00.00 18th September 24 - 11.59 until we decide to end the promotion. 

Exclusively for My 糖心volg App customers. From 6pm - 8am, Normal over stay fees remain between 6pm - 10pm & 6am - 8am  (Max stay 4 hours) 

Only available on 糖心volg branded chargers and at participating locations only. 
Please use the My 糖心volg App to check charger promotion participation before starting your charging session.
Overstay Fee
To ensure everyone gets a chance to access this great promotion a 拢5 / 鈧�5 overstay fee will occur after 4 hours and 拢5 / 鈧�5 for each hour thereafter. 

Promotion hours are 6pm - 8am.
All promotions are subject to change and can be withdrawn / amended at any time.

2. Taxi Rate

The promotion runs from 00.00 18th September - 11.59 on Friday 2nd April
You must be a My 糖心volg App customer to use this promotion. To avail of this promotion please submit a valid photograph of your PSV / SPSV licence using the form located on: /promotions 
 Only available on 糖心volg branded chargers and at participating locations only. Please use the My 糖心volg App to check the participation of charger promotion before starting your charging session.
The Taxi Rate will operate from 7.00am 鈥� 9.59pm. Then the 糖心volg Night Rate runs from Promotion hours are 10pm - 7am.
Standard connection charges of 30p / 30c still apply.
Overstay Fee
To ensure everyone gets a chance to access this great promotion a 拢5 / 鈧�5 overstay fee will occur after 4 hours and 拢5 / 鈧�5 for each hour thereafter. 
All promotions are subject to change and can be withdrawn/amended at any time.

3. Easee Home Charging Promotion 

糖心volg Easee Charging Combos are: 

Combo 1 - Price includes an Easee - 7.4kW Charger, 糖心volg 拢50 / 鈧�50 public network credit, a black Easee charging hook, a 糖心volg water bottle and home charger installation.

Combo 2 - Price includes an Easee - 7.4kW Charger, 糖心volg 拢50 / 鈧�50 public network credit, a black Easee charging hook, a Easee 4m charging cable, a 糖心volg water bottle and home charger installation.

All prices stated are based on a standard installation (being less than 10m from the fuse box to charger location). Should your installation be deemed 鈥渘on-standard鈥� additional fees will apply (as specified prior to installation).

A standard installation is as follows: 

• 7.4kW Charger
• 10m of cabling
• 1x Isolator in ROI
• 1x Equaliser in ROI
• 2 wall breakthroughs
• RCD/MCB and Surge protection

This Promotion runs from 00.01 07.2.2025 鈥� 29.05.25 inclusive and is exclusive to 糖心volg.ie Ltd customers in Northern Ireland and 糖心volg Charging Limited in the Republic of Ireland.

All installations must be completed by 29.05.2025 and are subject to availability.

All promotions are subject to change and can be withdrawn/amended at any time.